Shipping policy

Shipping Coverage Area

Ember Pool Tables ships throughout the continental United States. At this time, we do not offer delivery to Alaska, Hawaii, or international destinations. Our logistics network is built to provide reliable, secure transportation for large, high‑value items to homes across the country.

Order Confirmation

Once your order is placed, you will receive an immediate confirmation email. This confirms that your purchase has been successfully submitted and is being reviewed by our fulfillment team. If any details require clarification, we will reach out promptly to ensure your order is set up correctly.

Order Processing Time

All orders are processed within 3–5 business days. During this time, we coordinate with our domestic suppliers, prepare your shipment, and verify that all components are ready for safe transport. If an item is out of stock or requires custom preparation, we will contact you with updated timelines and options. 

Backordered, Custom, and Built-to-Order Items

To maintain complete transparency regarding fulfillment timelines:

  • Clear Disclosure: Any product that is on backorder, out of stock, or subject to custom manufacturing lead times is clearly marked on its individual product page prior to purchase.
  • Extended Lead Times: Processing and dispatch timelines for custom-built or backordered items supersede our standard 3–5 business day processing window.
  • Post-Purchase Updates: If availability changes after your order is placed, our team will notify you in writing within 24 hours with the option to accept the updated lead time or receive a 100% full refund.

Shipment Notification & Tracking

When your order leaves the warehouse, you will receive a detailed shipping confirmation email. This includes your tracking number, carrier information, and instructions for monitoring your shipment. Large freight shipments may include additional delivery coordination steps to ensure a smooth arrival.

Estimated Delivery Time

Most customers receive their order within 7–12 business days from the date of purchase. Delivery time includes both processing and transit. Freight shipments may require scheduling a delivery window, especially for oversized pool tables or multi‑piece orders.

Standard LTL Freight Delivery Terms (Curbside Delivery)

All pool tables and oversized freight shipments are delivered using standard Curbside LTL Freight with Liftgate Service.

  • Delivery Boundary: Freight delivery is strictly curbside. The delivery driver will lower the crate or palletized shipment to the curb, driveway, or loading area of the delivery address.
  • Service Exclusions: Standard freight delivery does not include carrying the package inside your home, garage, or backyard, unboxing, packing material removal, stair carry, or table assembly/installation.

Freight Delivery Appointment & Call-Before-Delivery Process Because freight deliveries require an adult signature upon arrival, carriers follow a strict appointment workflow:

  1. Carrier Notification: Once your shipment reaches the local delivery terminal, the freight carrier will contact you via phone or SMS at the number provided at checkout to schedule a 2- to 4-hour delivery window (typically Monday–Friday during business hours).
  2. Mandatory Attendance: An adult (18 years or older) must be physically present during the scheduled window to inspect the shipment and sign the driver’s Bill of Lading (BOL).
  3. Delivery Inspection: You are required to visually inspect the outer packaging and crate for any signs of damage prior to signing. Any visible damage must be clearly noted on the driver's BOL before the carrier departs.

Shipping Carriers

We partner with trusted, nationwide carriers including FedEx, UPS, USPS, and professional freight carriers for larger items. Each shipment is insured, handled with care, and supported by tracking from the moment it leaves the warehouse to the moment it arrives at your home.

Delays & Exceptions

While rare, delays can occur due to weather, carrier capacity, or regional disruptions. If anything affects your expected delivery timeline, our team will proactively notify you and provide updated information. For custom or out‑of‑stock items, extended timelines may apply, and we will communicate these clearly before processing your order.

Shipping Costs & Rates:

Ember Pool Tables provides free standard curbside freight on all orders.

Contact Information

If you have questions about your shipment, need help with tracking, or want clarification on delivery expectations, our support team is here to help. Reach us by calling +1 208-214-3581 or email us at sales@emberpooltables.com or contact us at 536 S Kelly Rd, Coeur D Alene ID 83814, United States. Support hours are between Tuesday-Friday, 11AM - 8 PM PST.

Ember Pool Tables is committed to delivering a smooth, transparent, and reliable shipping experience for every customer. For additional help, you can explore shipping support or ask about order updates.